Terms of service

These Terms of Service govern the use of bacquez.com and the services provided through the website.

The website is operated by EURL BACQUEZ.

By accessing the website or placing an order, you agree to use the website in accordance with these Terms and applicable law.

Store Information

EURL BACQUEZ
Rue ZAC du Bois Fortant
08000 Charleville-Mézières
France

SIREN: 948 684 592
SIRET: 948 684 592 00017

Email: support@bacquez.com

Website Use

You may use this website for lawful personal shopping purposes.

You must not use the website in a way that could damage, disable, interfere with or compromise its security or operation.

Product Information

We aim to present product descriptions, photographs, prices and availability as accurately as reasonably possible.

Minor differences in colour or appearance may occur depending on screen settings and the nature of product photography.

The essential characteristics of each product are presented on the relevant product page.

Prices

Prices displayed on the website are shown in euros (€).

The total amount payable, including applicable delivery charges, is displayed before the customer confirms the order.

Orders

Submitting an order constitutes an offer to purchase the products in the order.

After an order is placed, the customer receives an electronic confirmation.

We may refuse or cancel an order where reasonably necessary, including in cases of payment failure, suspected fraud, obvious pricing errors or product unavailability. Where payment has already been collected for an order that we cancel, the relevant amount will be refunded.

Payments

Available payment methods include:

Visa and Mastercard.

Payment must be successfully authorised before an order can be processed.

Shipping

We currently deliver to mainland metropolitan France only.

We do not deliver to French islands, overseas territories, military bases or other locations outside our supported mainland delivery area.

Detailed shipping conditions are available in our Shipping Policy.

Returns and Refunds

Eligible orders may be returned under our 30-day return policy, subject to the conditions stated in our Return & Refund Policy.

Nothing in these Terms limits mandatory consumer rights.

Intellectual Property

Unless otherwise stated, website content belonging to EURL BACQUEZ, including original text, graphics and branding, may not be copied, reproduced or commercially exploited without authorisation, except as permitted by law.

Third-party trademarks remain the property of their respective owners.