Shipping policy

This Shipping Policy explains the delivery conditions for orders placed through bacquez.com.

Delivery Area

We currently ship only to mainland metropolitan France.

We do not ship to French islands, Corsica, French overseas departments or territories, military bases, or addresses outside our supported mainland delivery area.

Customers should provide a complete and accurate mainland delivery address when placing an order.

Orders submitted with an unsupported delivery destination may be cancelled and refunded.

Order Processing

Orders are normally processed within:

1–3 business days

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed before 16:00 begin processing according to our normal processing schedule.

Orders placed after 16:00, on weekends or on public holidays begin processing from the next applicable business day.

Transit Time

After processing and dispatch, estimated transit time is:

3–5 business days

Therefore, the normal estimated overall delivery timeframe is approximately 4–8 business days, consisting of 1–3 business days of processing plus 3–5 business days in transit.

Delivery times may be affected by circumstances outside our reasonable control. If a material delivery issue occurs, customers may contact us for assistance.

Shipping Charges

Standard shipping costs:

€7.99 per order

Free Shipping

Orders with a merchandise value of €50.00 or more qualify for free standard shipping.

For orders below €50.00, the standard €7.99 shipping charge applies.

Applicable shipping costs are displayed before the customer completes checkout.

Carriers

We do not use one fixed carrier for every order.

The carrier may vary according to destination, parcel characteristics and operational availability.

Order Tracking

Tracking is provided for dispatched orders.

When tracking information becomes available, it will be communicated to the customer using the contact information associated with the order.

Incorrect Addresses

Customers are responsible for checking their shipping information before completing an order.

If you discover an error, contact support@bacquez.com as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

Lost, Damaged or Incorrect Deliveries

If your parcel is lost in transit, arrives damaged, contains an incorrect item or is missing an item, contact:

support@bacquez.com

Please provide your order number and relevant information concerning the issue. Photographs may be requested where appropriate for damaged or incorrect goods.

Where the problem is attributable to us or the delivery of the order, EURL BACQUEZ will bear the applicable replacement or return shipping costs.