FAQ

EURL BACQUEZ

Frequently Asked Questions

Find answers about orders, shipping, returns, payments and customer service.

Orders

How long does order processing take?

Orders are normally processed within 1–3 business days.

What is the daily order cut-off time?

Our daily order cut-off time is 16:00. Orders placed after this time may begin processing on the next business day.

Can I track my order?

Yes. Tracking information is provided when it becomes available for your shipment.

Shipping

Where do you deliver?

We currently deliver only to supported mainland metropolitan France addresses.

We do not deliver to Corsica, French islands, French overseas departments or territories, military bases, or addresses outside our supported mainland delivery area.

How much does shipping cost?

Standard shipping costs €7.99.

Shipping is free for orders with a value of €50 or more.

How long does delivery take?

After processing, the estimated delivery time is 3–5 business days.

Please remember that the 1–3 business day processing period is separate from the estimated transit time.

Which carrier do you use?

We do not guarantee one fixed carrier. The carrier used may depend on the shipment and delivery requirements.

Returns & Refunds

How long do I have to return an item?

Our return period is 30 days from the date you receive your order.

Who pays the return shipping cost?

For accepted returns under our return policy, return shipping costs are covered by us.

Do you accept exchanges?

Yes. Exchanges are accepted in accordance with our Return & Refund Policy.

How quickly are refunds processed?

Once the returned item has been received and inspected, approved refunds are processed within 3 business days to the original payment method.

What if my order is damaged, incorrect or missing an item?

Please contact us as soon as possible at support@bacquez.com.

If an item is damaged, incorrect or missing, we will review the issue and, where applicable, cover the necessary return or replacement shipping costs.