Privacy policy

This Privacy Policy explains how EURL BACQUEZ collects, uses and protects personal information when you visit bacquez.com, place an order, contact us or otherwise use our online store.

Data Controller

The data controller is:

EURL BACQUEZ
Rue ZAC du Bois Fortant
08000 Charleville-Mézières
France

SIREN: 948 684 592
SIRET: 948 684 592 00017

Email: support@bacquez.com

Information We Collect

Depending on how you use our website, we may collect information such as:

name;
billing and shipping address;
email address;
order and transaction information;
products purchased;
payment-related information processed through our payment service providers;
communications with customer service;
device, browser and technical information;
IP address and website usage information;
cookie and similar technology information where applicable.

We do not require customers to provide a telephone number to contact our customer service.

How We Use Personal Information

We may process personal information to:

process and fulfil orders;
arrange delivery and tracking;
process returns, exchanges and refunds;
communicate about orders;
provide customer support;
process payments;
prevent fraud and protect our website;
maintain accounting and transaction records;
comply with applicable legal obligations;
improve the operation and security of our online store;
manage cookies and marketing communications where consent or another lawful basis is required.

Legal Bases for Processing

Depending on the circumstances, personal data may be processed because it is necessary:

to perform a contract with you;
to comply with a legal obligation;
for our legitimate interests where those interests do not override your rights;
on the basis of your consent where consent is legally required.

Payment Information

Payments available through our store may include Visa and Mastercard.

Payment information is processed through the payment providers available through our ecommerce platform. EURL BACQUEZ does not use customers' card information for purposes unrelated to processing their transactions.

Service Providers

We may share information with service providers where necessary to operate our store, including ecommerce hosting, payment processing, delivery, analytics, security and other technical service providers.

Only information reasonably necessary for the relevant service should be shared.

International Transfers

Some service providers may process information outside France or the European Economic Area.

Where required, appropriate safeguards for international transfers are used in accordance with applicable data protection law.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable accounting, tax, contractual and legal obligations.

Retention periods may therefore differ depending on the type of information.

Your Rights

Subject to applicable law, you may have rights concerning your personal information, including rights of access, rectification, erasure, restriction, objection and data portability.

Where processing relies on consent, you may withdraw your consent at any time without affecting processing carried out before withdrawal.

Requests may be sent to:

support@bacquez.com

We may need to verify the identity of the requester before processing certain requests.

Cookies

Our website may use cookies and similar technologies required for store functionality, security, preferences, analytics and, where applicable and permitted, advertising.

Where legally required, non-essential cookies will be subject to the user's consent choices.

Security

We take reasonable organisational and technical measures intended to protect personal information against unauthorised access, alteration, loss or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure.